nustar cebu Privacy Policy: How Your Personal Data Is Protected

1. Information We Collect

When you register an account on nustar cebu, we collect personal information such as your full name, date of birth, email address, and mobile number. We also collect your preferred payment method details, including your GCash or bank account information, solely for the purpose of processing deposits and withdrawals in Philippine pesos. During the identity verification process, you may be asked to submit a government-issued ID such as a Philippine passport, driver's licence, or SSS card. We collect device and browser information automatically when you access our platform, including your IP address, operating system, and session data, to help us detect fraud and maintain platform security. All information collected is used strictly for account management, regulatory compliance, and improving your experience on the platform.

2. How We Use Your Information

Your personal data is used to create and manage your nustar cebu account, verify your identity, and process financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about platform changes — we do not send unsolicited promotional messages without your consent. Session and device data helps us monitor for suspicious activity and protect your account from unauthorised access. We may use aggregated, anonymised data to analyse platform performance and improve the overall experience for Filipino players. We will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

3. Sharing of Information

nustar cebu does not share your personal data with third parties except where it is strictly necessary to operate the platform or comply with legal obligations. We may share limited information with trusted payment processors and identity verification partners who are bound by confidentiality agreements and are prohibited from using your data for any other purpose. In cases where we are required by Philippine law, a court order, or a regulatory authority to disclose information, we will comply with such requirements. Any third-party service providers we work with are carefully vetted and must meet our data security standards before being granted access to any player information. We will notify you of any material changes to how your data is shared, to the extent permitted by law.

4. Data Storage and Security

All personal data collected by nustar cebu is stored on secure servers with industry-standard encryption to prevent unauthorised access, disclosure, or loss. We implement technical and organisational measures including access controls, firewalls, and regular security audits to safeguard your information at all times. Your payment details are handled through encrypted channels and are never stored in plain text on our systems. We retain your personal data only for as long as your account is active or as required by applicable Philippine regulations, after which it is securely deleted or anonymised. If you suspect that your account has been compromised, please contact our support team immediately at [email protected] so we can take prompt action.

5. Your Rights as a Filipino Player

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request the deletion of the personal data we hold about you. You may also object to the processing of your data or request that we restrict how it is used in certain circumstances. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a clear description of your request. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable Philippine law. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

6. Cookies and Tracking

nustar cebu uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse how the platform is used so we can continue to improve it. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features Filipino players use most, allowing us to prioritise improvements that matter to you. We do not use cookies to serve third-party advertisements or track your activity outside of our platform. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform.